Policies

Cancellation

Please provide 24-hours notice. Groups of two or more require 48-hours notice if you need to reschedule or cancel your appointment in order to accommodate those waiting or hoping to reserve with us.

In the event adequate notice is not provided, a full charge of the booked services will be required. Unfortunately, services cancelled the same day as the appointment (or within 24 hours of a group service) will require a full charge for all services, as will not arriving for your appointment.

We do require a credit card for multiple reservations including people and services.

Scheduling

Our friendly and knowledgeable staff will help you schedule your next appointment. We recommend that you schedule your next service prior to leaving OpusGlow Concept Day Spa. To hold a reservation for two or more service appointments, we require a credit card number and expiration date at the time of scheduling.

Gratuity

Please feel free to extend a gratuity as a result of your spa experience. Gratuities are not included in any treatment prices. 

Punctuality

Please plan to arrive 5 minutes before your first appointment. This will allow you to update your client profile, change, or shower before you begin. Late arrivals shorten your service time—and no one wants that.

Amenities

OpusGlow provides a changing room and shower, as well as spa robes, towels, slippers, beverages, and comfortable seating area to relax before your service. We ask that you please contribute to an atmosphere free of outside stresses by turning off all cell phones during your stay with us.

Privacy

For the purposes of professionalism and warmth, clients are draped during treatments. The treated area is uncovered and then it is re-covered. Undergarments can also be worn.

Protection

Sorry, we cannot be responsible for loss or damage to personal items. Please keep items with you in the tote bag provided during your appointment.

Payment

Payments of products and services can be made by cash, debit, Visa, and MasterCard. Our prices are subject to change without notice. Use of gift cards, third party or otherwise, is based on availability and restrictions may apply.

PLEASE NOTE: Third party, WaySpa, SpaFinder, Life Experiences will only be accepted towards regular priced Day Spa services. They CANNOT be used towards REGISTERED MASSAGE THERAPY, MEDI SPA, EYELASH EXTENSIONS, or in combination with any discounts (including packages), promotions or promotional cards. They CANNOT be used on TAXES OR GRATUITY.  WE ACCEPT ONE CARD OR CERTIFICATE PER VISIT. Please let our guest services know upon reserving your appointment if you will be using any of these methods of payment. WHITBY (905) 665 2991 or TORONTO (416) 915-3023. Thank you!

Parking

Parking is available in our private lot at 707 Brock Street S. Overflow can be used on surrounding streets and Rotary Park Lot.

Children

We love ‘em… but please ensure that children under the age of 16 are accompanied by an adult at all times or while receiving services.

Gift Cards

OpusGlow gift cards are available at our reception desk or online. We’re sorry, gift cards are non-transferrable, have no cash value, and cannot be used on or with promotional items. Please keep your card safe, as we cannot accept lost or stolen cards. Gift cards greater than two years in age will be charged a transaction fee of 10% each month following. Third party or discounted gift cards cannot be used on massage therapy, packages, promotional items, product purchases or taxes and gratuity. Use of any gift cards on products (third party not accepted) and services is based on availability and may have additional restrictions.

Packages

We’re sorry, OpusGlow Service Packages such as Airbrush Tanning and Spa Packages are non-transferable and have no cash value. Packages are for one person only and cannot be shared. Unfortunately, we are unable to break apart package sessions or provide refunds on service packages.

CREDIT CARD PROCESSING

Security

Your personal information and payment information is always secure. We use the industry standard Secure Sockets Layer (SSL) to guarantee the security of your transactions and your information. OpusGlow uses SSL to make sure that your data is always encrypted, secure and protected.

Privacy Policy

OpusGlow respects your privacy and is committed to protecting and securely managing all of the personal information that you choose to share with us. During your online visit, you may be required to share personally identifiable information, such as your first and last name, physical address, telephone number or e-mail address. OpusGlow collects this information in order to facilitate the delivery of services and/or the completion of an order. OpusGlow will not sell, share, or rent your personally identifiable information to third parties in ways different from what is disclosed in this statement.

OpusGlow automatically receives and records information on our server logs from your browser including you IP address, cookies, and the page(s) you visited. This information is not considered personally identifiable information and cannot be used to identify an individual. Despite this, this information, again, will not be sold, shared or rented to third parties in ways different what is disclosed in this statement.

Return Policy

OpusGlow believes in quality. Our commitment to high levels of service speaks to the respect and seriousness we bring to dealing with our clients and ensuring that they receive the most superior service possible. With that in mind, if you are unsatisfied with your services and we agree that our high level standards have not been met, we will gladly offer a compensation credit. Services not to standard must be brought to our attention within 24 hours of the receipt of the service. A receipt must be provided to refund any products sold within 10 days.

Loyalty & Referral Programs

We believe in rewarding our guests for their loyalty and support. We’re sorry, but these rewards cannot be accumulated for use or combined with any other offer and have no cash value. There is no substitution. They are non- transferrable and cannot be used on claimable health services. Single use referral credits can be used on product and service but cannot be added to a gift card.